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Stopped working / registry issue / windows 7


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I had an older version of macro express, not sure which one, I think it was 3.3 or something, bought it in 2004...

 

Anyway had it installed on my laptop with windows 7 and it had been working great until today... I tried to start it and it said something about can't write to a registry key and closed.

 

So I thought ok maybe windows 7 updated something and this version was too old or something so I go download 3.7d since my license should upgrade to that I hope... and it's doing something similar and will NOT start, here's the exact error I get from it when trying to start it:

 

It appears that you do not have permission to write to the registry. Macro Express will not be able to run until these permissions have been granted. Please contact your system administrator in order to correct this problem. Macro Express will now terminate.

 

I am the only user on my laptop and am an administrator but I tried running Macro Express "as an administrator" from the start menu, no luck same error.

 

I use comodo CIS so I thought maybe it was blocking something for some reason so I disabled the firewall/antivirus and defense on it and same error...

 

Does anyone have any idea where to look for help on this?

 

It's a windows 7 x64 HP pavilion dv7. Like I said the old version worked flawlessly for many months and all of the sudden boom, the only thing I think is new was maybe some windows update.

 

Edit: I should also note I did a full uninstall with "Revo Uninstall" and re-installed and still same issues.

 

Would appreciate any guidance /assistance asap, thanks in advance!

 

Mike Rogers

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So I thought ok maybe windows 7 updated something and this version was too old or something so I go download 3.7d since my license should upgrade to that I hope... and it's doing something similar and will NOT start, here's the exact error I get from it when trying to start it:

 

 

 

I am the only user on my laptop and am an administrator but I tried running Macro Express "as an administrator" from the start menu, no luck same error.

I suspect the problem is that (at least) in Windows 7 you can be an administrator but wthout all the rights an administrator should have. In other words, you can be a first-class administrator, or a second-class administrator, and you're second-class! :rolleyes: My son has experienced similar related problems with other software.

 

In order to avoid this, I have renamed the Administrator account to my name, and I have also disabled UAC altogether (probably too drastic a measure for most people).

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I suspect the problem is that (at least) in Windows 7 you can be an administrator but wthout all the rights an administrator should have. In other words, you can be a first-class administrator, or a second-class administrator, and you're second-class! :rolleyes: My son has experienced similar related problems with other software.

 

In order to avoid this, I have renamed the Administrator account to my name, and I have also disabled UAC altogether (probably too drastic a measure for most people).

 

 

I see what you are saying but I don't believe this is the case unless an update changed something because it was working just fine for over a month. Also all other programs continue to work just fine even ones that access the registry.

 

I called Insight and the person I spoke to said he had never heard of this, he took my number and was going to have a more experienced programmer get back to me but no one did and I suspect probably won't. I also emailed them and heard nothing yet either.

 

Any other ideas anyone?

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Have you set the option "Save settings as defaults for all users" on (it may have a different working in ME3)? If it is on, perhaps you should try switching it off, or vice versa.

 

Otherwise, I suspect you're going to have to uninstall ME3, reboot, then attempt to reinstall. Let us know how it goes.

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In 3.7d it's called "All users use same settings"... or something close to that.

 

Anyway i went to preferences and it took forever to bring up the preferences screen but I finally got to that one and unchecked it to try it, hit apply and then it crashed and now it won't restart. I now get this error when restarting: "Exception ERegistryException in module MacExp.exe at 0002bdb6. Failed to set data for 'Category Width'.

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I called Insight and the person I spoke to said he had never heard of this, he took my number and was going to have a more experienced programmer get back to me but no one did and I suspect probably won't. I also emailed them and heard nothing yet either.
On Friday, Jan 15, 2010 (the day before you posted this) one of our our support people responded to your email with some questions. They have not heard back from you. Please check your email to follow up.
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Must have missed it ( maybe it went to spam or something ).... Resend it if you can.

 

I did get this working again kinda... I completely uninstalled and this time when I re-installed I clicked the install file and choose "run as an administrator".

 

Working ok so far but now everytime I run it I get that annoying box asking if I am sure I want to run it... not a huge deal as I normally leave it running mostly.

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  • 2 months later...

Why don't you do as the error message suggests and modify the permissions on the software's registry key? Log on as an administrator run regedit and navigate to "HKEY_LOCAL_MACHINE\SOFTWARE\Insight Software Solutions", right-click > permissions then add the user you normally log on as and grant full control.

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