johnboy691 Posted March 31, 2011 Report Share Posted March 31, 2011 I have a problem I've never had before. I sent out a macro to many employees. All employees have the non-editable version of ME 3.5.5.2. The macro works on all employee's computers except one. I have had her ME uninstalled and reinstalled by our IT department. I have changed the macro activation from Ctrl+F12 to Ctrl+Alt+0 (zero) and also Alt+F3. The macro will not start. She has not had any keyboard changes made previously. Can anyone explain what may be going on and how to possibly get her macros to work? Is there something I may need our IT department to do to her computer, or the operating system? A reset, etc? If so, what specifically? Quote Link to comment Share on other sites More sharing options...
acantor Posted March 31, 2011 Report Share Posted March 31, 2011 What application does the macro run in? Quote Link to comment Share on other sites More sharing options...
johnboy691 Posted April 1, 2011 Author Report Share Posted April 1, 2011 Hi Allen: Thanks for your question. Windows XP is our company standard. The macro doesn't have a specific program to launch in. All are global. Let me know if you need any further information. The version of ME is 3.5.5.2 That is the only version corporate allows us to use. We may be able to upgrade in another 20 years. Quote Link to comment Share on other sites More sharing options...
PITA_Pan Posted April 1, 2011 Report Share Posted April 1, 2011 Will the macro run with some activation other than the keyboard hotkeys? I have a problem I've never had before. I sent out a macro to many employees. All employees have the non-editable version of ME 3.5.5.2. The macro works on all employee's computers except one. I have had her ME uninstalled and reinstalled by our IT department. I have changed the macro activation from Ctrl+F12 to Ctrl+Alt+0 (zero) and also Alt+F3. The macro will not start. She has not had any keyboard changes made previously. Can anyone explain what may be going on and how to possibly get her macros to work? Is there something I may need our IT department to do to her computer, or the operating system? A reset, etc? If so, what specifically? Quote Link to comment Share on other sites More sharing options...
johnboy691 Posted April 1, 2011 Author Report Share Posted April 1, 2011 Just wanted to let everyone know we resolved the issue. Really don't understand it, but the macros acativate, and work, so everyone is happy. Our IT department uninstalled and reinstalled ME again. They changed the resolution of the screen. Bingo, macros worked. Quote Link to comment Share on other sites More sharing options...
Amerifax-Bob Posted May 4, 2011 Report Share Posted May 4, 2011 Can changing the resolution of a screen affect the exaction of a macro. I can see the possibility of a problem if the macro is using "Mouse Move". Are there other issues? Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.