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Bronco13

Memory/Application Errors via 3.11a install on newly imaged workstations

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Hello all:

I am working with our field techs that are installing MEX v3.11a as part of the imaging process on Win10 LTSB workstations.  (Yes, I am aware that they need to upgrade, but that is what they are currently licensed for)

 

The errors occur after log-off, but after a random amount of time, both Citrix and/or AnyConnect will crash.  One of the Engineering folks ran a log (attached) and is convinced that Macro Express is the primary culprit. If this is the primary culprit, does anyone have any insight on how to resolve?  This is also happening intermittently.  Not all imaged machines are affected.

 

Faulting application name: vpnui.exe, version: 4.5.3040.0, time stamp: 0x5a1c79c6

Faulting module name: mexhook.dll_unloaded, version: 3.11.1.1, time stamp: 0x598cbb82

Exception code: 0xc000005

Fault offset: 0x0001b418

Faulting process id: 0x286c

Faulting application start time: 0x01d4de75e673964c

Faulting application path: C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\vpniu.exe

Faulting module path: mexhook.dll

Report Id: 621bb796-86aa-4598-9119-de1f53e0234f

Faulting package full name:

Faulting package-relative application ID:

 

I appreciate any insights on this issue.

 

Thanks!

 

 

Error Message.PNG

errors_3 (003).jpg

MemError2.jpg

MemError1.jpg

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Have you contacted Insight technical support?  They presumably would be able to troubleshoot it rather than people on this forum, unless someone here has seen the specific error. 

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