Hi there..
I would be gradefull for anykind of help. My problem is as follows:
I use macro express to answer emails for support inquire a company. If I receive email, which does not fall under my competence, I pass these further.
For this there are numerous departments to which I pass them with the help of the macro express, because this is much faster.
My problem is, I have a hotkey for the different departments, which route to.
Now a new group developed, which is concerned with "billing" questions in english (I work in german). The name of this department. we call the department for example " XYZ Billing".
Now the name of the new department is " XYZ Billing english". If I try to route an email to "XYZ Billing", it will automatically routed to "XYZ Billing english".
I guess it's about the order of the departments.. ( I'm not specialist, only "user")
What can I do, so that those email, wich should be routed to "XYZ Billing" not be routed to "XYZ Billing english"?
Is there any command for "end of command"?
I hope I explained this clearly (my english is not too good, but I didn't find any german forum about this)
Thanks for your help in advance!
Kind regards
Kase